Refund & Cancellation Policy


Last Updated: 17 October 2026


This Refund & Cancellation Policy applies to YuLink.in (“YuLink”, “we”, “our”, or “us”), operated by XetaBytes LLP. By purchasing or subscribing to a YuLink plan, you agree to this policy and our Terms & Conditions.


1. Subscription Plans and Payments

YuLink offers subscription plans with different features, storage limits, and validity periods. Plan prices, features, billing frequency, and applicable taxes will be displayed at checkout or on the pricing page.

By purchasing a plan, you authorise the applicable payment for the selected subscription, subject to the payment terms disclosed during checkout.

Please review the plan features, limitations, pricing, and validity carefully before completing your purchase.


2. General Refund Policy

Payments for subscriptions are generally non-refundable once the purchased plan has been activated, except where a refund is approved under this policy or required by applicable law.

Refunds may be considered in the following circumstances:

  • Duplicate payment: You have been charged more than once for the same purchase.
  • Incorrect or unauthorised charge: A charge was processed incorrectly or without valid authorisation, subject to verification.
  • Billing error: The amount charged differs from the amount properly payable for the purchase.
  • Significant technical issue: A verified technical issue attributable to YuLink materially prevents access to the purchased service, and we are unable to resolve it within a reasonable period.

Each request will be reviewed individually. Where appropriate, we may provide a correction, restore access, or issue a refund.

Nothing in this policy excludes any refund, remedy, or other right that cannot legally be excluded under applicable law.


3. Non-Refundable Circumstances

Except where required by applicable law or expressly approved by YuLink, refunds will generally not be provided for:

  • A change of mind after purchasing or activating a plan.
  • Failure to use the subscription or some of its features.
  • Choosing a plan without reviewing its features, storage limits, or validity.
  • Discontinuing use of YuLink during an active subscription period.
  • Dissatisfaction with business performance, leads, sales, customer engagement, or other commercial results.
  • Cancellation or downgrade after the purchased plan has been activated.
  • Requests arising solely because a user no longer needs the service.


4. Refund Request Procedure

To request a refund, email xetabytes@gmail.com with:

  • The registered email address for your YuLink account.
  • Your transaction or payment reference.
  • The plan purchased and purchase date.
  • A clear explanation of the issue, along with relevant supporting information.

Please submit your request within 7 days of the relevant payment wherever possible. This is our standard request window and does not override any mandatory legal rights or remedies.

We may request additional information reasonably necessary to verify the transaction and assess the request.

We will review the request and communicate our decision within a reasonable period. Approved refunds will ordinarily be returned to the original payment method, subject to the payment provider’s processes and timelines.


5. Subscription Cancellation

You may cancel your subscription or disable its renewal through the available account settings, where supported, or by contacting us.

Unless otherwise stated at checkout:

  • Cancellation stops future subscription renewals; it does not automatically refund the current payment.
  • Your paid plan generally remains available until the end of the current paid validity period, unless the account is lawfully suspended or terminated under our Terms & Conditions.
  • No refund is ordinarily provided for the unused portion of an active subscription.
  • Where automatic renewal applies, its terms will be disclosed and the required authorisation obtained.

If you cannot cancel through your dashboard, contact xetabytes@gmail.com for assistance.


6. Monthly-to-Yearly Plan Upgrades

Where YuLink offers an eligible monthly-to-yearly upgrade, the upgrade amount may be calculated by crediting eligible payments already made towards the monthly plan against the price of the selected yearly plan.

For example:

  • Existing plan: Pro Monthly — ₹1,500 per month.
  • Time elapsed: 2 months.
  • Eligible payments credited: ₹3,000.
  • New plan: Business Yearly — ₹15,000.
  • Additional amount payable: ₹12,000.

Under this example, the yearly plan's expiry date remains based on the original subscription start date. If the upgrade occurs after two months, approximately ten months remain in the annual subscription period; the upgrade does not automatically restart the annual validity for a fresh twelve months.

This calculation applies only where the relevant plans and payments are eligible under the upgrade offer displayed by YuLink. Any upgrade window, eligible plans, credit limits, or exclusions will be disclosed before the upgrade is completed.

Once an upgrade has been processed, the additional amount paid is generally non-refundable, subject to this policy and applicable law.


7. Plan Downgrades

Where downgrading is supported, the lower-tier plan will ordinarily take effect at the end of the current paid billing period.

Until then, your existing plan generally remains active. Downgrading does not ordinarily entitle you to a refund of the price difference for the current billing period.

If a downgrade affects your storage, templates, features, or published content, you are responsible for reviewing the applicable limits and making any necessary adjustments.


8. Lifetime Plan — 10-Year Access

The “Lifetime” plan is a plan name and refers to a fixed 10-year access period from the date of activation. It does not mean access for the literal lifetime of the user, the business, or YuLink.

The plan is subject to the features, storage limits, and other conditions displayed at the time of purchase and to our Terms & Conditions.

The purchase price is generally non-refundable after activation, except as provided under this policy or required by applicable law.


9. Account Suspension or Termination

YuLink may restrict, suspend, or terminate an account in accordance with its Terms & Conditions where there are reasonable grounds relating to fraud, unlawful activity, payment fraud, impersonation, phishing, malware, spam, intellectual-property infringement, security risks, abuse, or a material breach of the terms.

Where reasonably necessary to protect users, the platform, or third parties, protective action may be taken before a full review is completed.

Refund eligibility following suspension or termination will depend on the circumstances and applicable law. Where fraud, unlawful activity, deliberate misuse, or a material breach attributable to the user is substantiated, YuLink may refuse a refund to the extent legally permitted.

An unverified suspicion alone will not automatically establish misconduct or determine refund eligibility. Where appropriate, YuLink may review relevant information, request an explanation, and consider an appeal.

Nothing in this section limits any rights or remedies that must be provided under applicable law.


10. Service Issues and Technical Support

If you experience a technical issue, please contact us with a description of the problem and any relevant screenshots or error messages.

We may attempt to resolve the issue, restore access, or offer another reasonable remedy before considering a refund, where appropriate.

Temporary interruptions, scheduled maintenance, third-party service failures, or compatibility limitations will be handled in accordance with our Terms & Conditions and applicable law.


11. Changes to This Policy

YuLink may update this policy from time to time. The revised version will be published on YuLink.in with an updated revision date.

Changes will not remove rights that have already accrued or override mandatory legal protections.


12. Contact Information

For refund requests, cancellations, or questions about this policy, contact:

XetaBytes LLP

Website: https://www.yulink.in

Email: xetabytes@gmail.com


13. Governing Law

This policy is governed by the laws of India. Disputes will be handled by the courts of competent jurisdiction, subject to applicable law and any mandatory consumer-protection rights.

Subscribe Our Newsletter

Receive latest news, update, and many other things every week.

We respect your privacy. No spam, just valuable content.